Privacy policy

UltraCity services are provided by ULTRACITY SOLUTIONS. Registered address: Near Panchayat Bhawan, VPO - Chitri, Tehsil - Galiyakot, District - Dungarpur (Raj.). GSTIN: 08AIAPJ5984E1Z6.

• Support, help and billing: support@ultracity.in
• Sales, demos and product enquiries: sales@ultracity.in
• Phone: +91 9799733188

• Your account. Your name, email address and any phone numbers you add. Signing in is handled by our authentication provider.
• Your business. Its name, address and, where you supply them, its legal and GST details, and the people you add to it.
• Records you create in a product. For example, in our Bullion products: your clients and suppliers and the contact details you record for them, orders, deliveries and ledgers. These records are the product.
• Billing. Your plans, orders, invoices and payment references.
• Messages you send us. What you submit through the contact form, including your name, email, phone, company and the IP address it was sent from, and the email address you give us if you subscribe to our newsletter.
• Security and activity records. Sign-ins, failed sign-in attempts and changes made in an account, with the time and the IP address and browser they came from.

To provide the service you subscribe to; to bill you and issue tax invoices; to send the emails the service needs, such as verification, password reset and account and billing notices; to answer your enquiries; to keep accounts secure and investigate problems; and to meet our tax and legal obligations. We send the newsletter only to people who asked for it. We do not sell your data and we do not use it for advertising.

Within your business, only you and the people you give access to. Separation between businesses is enforced by the database itself, not only by our application code.

UltraCity staff can see information where their role requires it, to support you, to administer accounts and billing, and to keep the platform secure. Staff access is limited by role, and the actions staff take are recorded.

A person you deal with may be linked across the platform by their mobile number, so that they are recognised consistently. Everything you record about them — the name you use, their contact details and your whole relationship with them — belongs to your business alone. If that person also deals with another business here, neither of you can see the other’s records.

We use these providers to run the service. Each handles data only for its role:

• Supabase: database, sign-in and file storage, hosted in India.
• Railway: application hosting, on servers in Singapore.
• Resend: delivery of automated emails, such as verification and account notices.
• Hostinger: our support and sales mailboxes.
• Razorpay: payment processing, when online payment is available. Card and bank details are entered with Razorpay; we never see or store them.
• n8n and Telegram: automation and messaging for Bullion products, where a business chooses to use them.

Some of these providers process data outside India.

We use only the cookies needed to keep you signed in and to show the right navigation to a signed-in visitor. We do not use advertising or analytics cookies. Your light or dark theme choice is stored in your own browser.

Passwords are handled by our authentication provider and are never stored by us. Integration credentials, such as bot tokens and API keys, are stored encrypted and are never shown again once saved.

Account and business records are kept while your account is active, and afterwards for as long as tax, accounting and legal obligations require. Financial and audit records are never deleted or edited in place; corrections are recorded as new entries.

You can view and correct your personal details from your profile at any time, and download the reports available in your product. To ask for a copy of your data, a correction, or deletion where the law allows, or to raise a concern about how we handle personal data, write to support@ultracity.inwith the subject “Privacy”.

India’s Digital Personal Data Protection Act, 2023 and its Rules are coming into force in phases. We will update this policy and our processes as each phase takes effect, and the date at the top of this page shows when it last changed.