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Common questions

The things people most often ask before and after signing up.

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Frequently asked questions

Is my data separated from other businesses?
Yes, and not only by our code. Separation is enforced by PostgreSQL row-level security, so a query that forgot to filter by your business would still return nothing. We test this against the live database rather than assuming it.
Can one of my customers also deal with another business on UltraCity?
Yes. A person exists once on the platform, but their relationship with each business is entirely separate — ledgers, bookings, reports and permissions never mix between the businesses they deal with.
Can I add my team, with different levels of access?
Yes. Your account supports multiple users, and you define the roles yourself. Permissions are data you control, not a fixed set we decide.
What happens if I make a mistake in a ledger or a booking?
You correct it forward with a reversing entry, exactly as accounting works. Records are never edited in place or deleted, so the history and the audit trail stay intact.
How is GST handled?
GST is applied at the prevailing rate on every invoice, and your GST invoice is available in your dashboard as soon as a payment is recorded. Invoice numbering is sequential and gapless within each financial year.
Do prices include GST?
Prices shown on the pricing page are exclusive of GST unless stated otherwise on the plan. The exact tax applied is always itemised on your invoice.
Can I change plan later?
Yes. Upgrades take effect immediately with the difference calculated for you. Downgrades apply from your next billing cycle, so you keep what you have already paid for.
What do the yearly bundles include?
Some yearly plans include other products at no additional charge — the Bullion Booker yearly plan includes Bullion Ticker, Bullion Analytics and Bullion Insight. Whatever a plan includes is listed on its card on the pricing page.
Can I get my data out?
Yes. Your records are relational and exportable. Nothing that matters to your business is stored in a format only we can read.