Refund policy

UltraCity services are provided by ULTRACITY SOLUTIONS. Registered address: Near Panchayat Bhawan, VPO - Chitri, Tehsil - Galiyakot, District - Dungarpur (Raj.). GSTIN: 08AIAPJ5984E1Z6.

• Support, help and billing: support@ultracity.in
• Sales, demos and product enquiries: sales@ultracity.in
• Phone: +91 9799733188

Subscriptions are billed in advance for the period you choose. If a paid UltraCity service is materially unavailable because of a verified issue on our side and we are unable to restore the affected service within a reasonable period, we may provide a proportionate refund or service credit for the affected unused period, subject to the applicable subscription terms and law.

If you are charged twice for the same period, tell us with the payment references. Once we have confirmed the duplicate with the bank or payment provider, we refund the duplicate payment in full. If a payment is taken but your subscription is not activated, tell us and we will either activate it or refund it.

Cancelling stops future renewals. Your subscription continues to the end of the period already paid for, with full access, and then ends. Cancelling does not by itself refund the period already paid for.

A downgrade takes effect from your next billing cycle, so nothing is refunded for the current period.

Write to us at support@ultracity.in or through the contact page with your account details and what happened. We will respond with a decision. An approved refund is returned through the original payment method, and where it relates to an invoice already issued, the GST adjustment is made by issuing a credit note.

Every payment and refund is recorded permanently. A refund is issued as a new entry against the original payment; payment records, invoices and credit notes are never deleted or altered.