Terms of service

The terms on which we provide our products.

Pending legal review

This document describes how the platform works today and is accurate to the best of our knowledge. It has not yet been reviewed by a lawyer, and the reviewed version will replace it before commercial launch.

UltraCity is a brand of ULTRACITY SOLUTIONS. In this document, “we”, “us” and “UltraCity” mean ULTRACITY SOLUTIONS.

Last updated 21 September 2026

Who we are

UltraCity services are provided by ULTRACITY SOLUTIONS. Registered address: Near Panchayat Bhawan, VPO - Chitri, Tehsil - Galiyakot, District - Dungarpur (Raj.). GSTIN: 08AIAPJ5984E1Z6.

Support, help and billing: support@ultracity.in
Sales, demos and product enquiries: sales@ultracity.in
Phone: +91 9799733188

Your account

You are responsible for keeping your sign-in details secure and for the actions of the users you add to your business. Tell us promptly if you believe an account has been compromised.

Subscriptions and billing

Products are provided on a subscription basis. Prices, billing cycles and what each plan includes are shown on the plans page and form part of these terms.

Prices shown exclude GST. GST is added at the applicable rate and shown separately on your invoice.

An upgrade takes effect immediately, and you pay the difference for the rest of the current period. A downgrade takes effect from your next billing cycle: you keep your current plan until the end of the period you have paid for, and your next renewal is charged at the new plan’s price.

Invoices and credit notes

A tax invoice is issued when a payment is received. Once issued, an invoice or credit note is never changed; any correction is made by issuing a credit note or a new document.

Availability

Some products in our catalogue are available to browse but not yet available for activation. Where that is the case you will be told before any payment is taken, and no subscription will be created.

Acceptable use

Do not use the platform to break the law, to send unsolicited messages, or to attempt to reach data belonging to another business. We may suspend an account that does.

Your data

Your business records remain yours. We process them to provide the service you have subscribed to, and we do not sell them. Our privacy policy explains what we store and who can see it.

Ending the agreement

You may cancel at any time, from your subscription page or by writing to support. Your subscription then continues until the end of the period you have paid for, with full access, and does not renew. You can withdraw the cancellation before that date. Cancelling does not by itself refund the period already paid for; see our refund policy.

We may end an agreement for non-payment or for a serious breach of these terms, with notice wherever the circumstances allow it.